..:: Fireworksmagic ::.. FAQs

Home
Products
- Fireworks
  - Products
  - Packages
- Pyrotechnics
Upcoming events
Gallery
Media
- News media
- Print media
About
- About us
- Testimonial
- History
- Safety
- Policy
Contacts
- FAQs
- Feedback
- Terms
- Contact us

Ordering Question

Shipping Question

General Question

Customers frequently ask us questions pertaining to fireworks, shipping, order status, and many other topics. Below are just a few of these common questions. If you do not find the answer here, please feel free to contact us by phone, email, or regular mail. We will attempt to answer your questions as quickly as possible.

Ordering Questions :

Q	:	Do you have a minimum order amount?
A	:	No, Please note that we use tempo, small pickups or other means to deliver fireworks and there is often a minimum shipping charge. We encourage our customers to order in larger quantities in order to minimize overall shipping costs and take advantage of our volume discounts.
Q	:	What types of payments do you accept?
A	:	At this point we are using COD (Cash On Delivery) and on our physical locations we accept all Debit Cards and Credit Cards.
Q	:	Why do Indian residents have to pay 12.5% sales tax on all orders?
A	:	We are an Indian company and the law requires us to collect tax on all sales to Indian residents that do not possess a valid Indian wholesale permit.
Q	:	Why do I have to be 18 years old to purchase fireworks?
A	:	This policy is in effect for several reasons. First, we do not believe children should have access to fireworks without adult supervision. Second, in order to be bound to our Terms and Conditions, you must be an adult. Minors cannot legally enter into contracts, and our Terms and Conditions become part of the contract between FIREWORKS BY Ultra Enterprises and you, the purchaser of fireworks.
Q	:	Do you take telephone orders?
A	:	Yes, we do take orders over the phone. Please call us at +91 22 26521054. However, please keep in mind that it is important that you have visited our website and checked the price list, know what you want, and there is a margin for error. We prefer orders via e-mail. This saves time and money. The higher our overhead, the more we need to charge. So to keep your costs down; please know exactly what you want to order. We prefer to receive orders in "hard copy" form -- either online from our website ordering system, or by email to enquiry@fireworksmagic.com. We find that this method of ordering is less confusing, faster, and less prone to errors than taking orders directly over the phone. If you must place orders over the phone, please have your order ready so we can complete the request as accurately as possible.

Shipping Questions :

Q	:	Why do you charge to deliver fireworks to your customers?
A	:	It costs a minimum to deliver your order on trucking companies. We simply pass their fee on to our customers.
Q	:	Why can't FIREWORKS BY ULTRA ENTERPRISES deliver my fireworks through the Post Office?
A	:	Because fireworks are explosives and dangerous, it is not ethical or legally possible for us to send fireworks using the INDIAN Post Office. Therefore, we use trucking companies instead.
Q	:	Why don't you use Courier Companies to deliver fireworks?
A	:	Again, because fireworks contain with gunpowder, which is an explosive, Courier Companies will not ship fireworks of any kind. However, we find it easier and less expensive to use trucking companies to deliver fireworks to our customers.
Q	:	How long does it take to have something shipped to me?
A	:	Delivery can take from 1 to 2 days to most places in Mumbai and delivery outside Mumbai and within Maharashtra will take a minimum of 3 to 4 days. Delivery outside Maharashtra and within the boundaries of India will take a minimum of 5 to 10 days.
Q	:	Why do you require that my zip code and phone number to be on the shipping address section of my order?
A	:	The trucking company uses the zip code to route your order to the correct postal address. It uses the phone number to call you in order to arrange for delivery of your ite
Q	:	I ordered something two weeks ago and it did not arrive. How can I find out what happed to my order?
A	:	Please contact us at +91 22 26521054 or email us at enquiry@fireworksmagic.com. If your order is lost in transit, we will help you notify the freight company to trace your shipment. In the event the shipment is lost, the freight company will reimburse you for your order. If you refuse your order, there is no reimbursement.We pack all of our merchandise carefully and securely before it is given to the trucking company for delivery. Once the shipment is in the hands of the carrier, our responsibility ceases. However, we will work with you to resolve any issues with the trucking companies that deliver our merchandise.
Q	:	My shipment just arrived and it appears damaged. What should I do?
A	:	If the shipment appears damaged upon receipt, please have the delivery agent make a notation stating that fact. Any notification delay may result in a loss to you. We cannot honor claims that fall under the carrier’s responsibility. All claims for shortages and/or damages must be made within two days of receipt of your merchandise. If you have any questions related to shipping, please call us. We are always happy to help.

General Questions :

Q	:	My State does requires a fireworks permit to store and use fireworks items. How is FIREWORKS BY ULTRA ENTERPRISES able to ship fireworks to me without breaking the law?
A	:	As a seller of fireworks, we are required to comply with Federal law and the regulations for our State, Maharashtra. It is your responsibility, as the purchaser of fireworks, to follow your State laws. Consequently, it is not our responsibility if you do not follow your state laws. Under Federal law, all of the consumer fireworks we sell are legal. The Consumer Product Safety Commission (CPSC) has approved these fireworks. Because the transaction is considered interstate commerce, FIREWORKS BY ULTRA ENTERPRISES is subject to Federal law. However, as a purchaser of fireworks, you are obliged to abide by your State and local laws. Additionally, you agree to do this each time you purchase fireworks from us and accept our Terms and Conditions.
Q	:	Do you notify my State or local authorities before you ship fireworks to me?
A	:	No, We are under no requirement to notify any authority regarding the shipment of fireworks. The same goes for the trucking companies we use. We encourage you to write your governor, state delegates, and other state representatives to express your views regarding this heavy-handed action.
Q	:	Do you notify my State or local authorities before you ship fireworks to me?
A	:	We do check the state in which you reside. If it is illegal for us to ship fireworks to your state, we must refuse your order and return any money you may have paid via bank transfer. Also, as part of our Terms and Conditions, you agree to follow all Federal, State, and local laws as a condition of placing an order with us. We have no way to verify whether you are legal to receive the products you order. The responsibility for being legal remains with you the buyer.
Q	:	How likely is it that State or local authorities would confiscate my order before being delivered to me?
A	:	It is unusual for this to happen, but not unheard of. While we have not encountered this problem with the trucking companies we use, it is possible that this could happen.
Q	:	If the State police confiscate my fireworks, why won't you refund my money?
A	:	Sorry, but you agreed at the time you ordered your fireworks from us that you were legal to possess them. While we don't like to see anyone have this happen, it is not our responsibility to make sure you are legal. As such, we won't refund your money if your fireworks are confiscated. You, as an adult, are responsible for your own actions, not us.
Q	:	You have a "no refunds" policy on your fireworks sales. Why do you do that?
A	:	We rely on drop shippers to deliver your order to your home. If you decide to return your order, there is no means for us to handle the transportation and storage of the returned fireworks. Our business office has no storage facilities. Smaller infrastructure also allows us to keep our prices lower than most of our competitors.
Q	:	I purchased a bundle of 1280 firecrackers. When I set them off, some of them did not explode. Shouldn't I be able to get some of my money back?
A	:	No. We try very hard to deal with the most reputable manufacturers in India, however there is still the possibility that there may be a dud or malfunctioning component in a fireworks item. When we discover items that appear to exhibit a high failure rate, we remove them from our inventory. Although most fireworks items have a better than 99% success rate, the occasional dud is a consequence of buying and shooting fireworks.
Q	:	What are the differences between "consumer fireworks" and "display fireworks"?
A	:	Consumer fireworks are regulated by the Federal Government through the Consumer Product Safety Commission (CPSC), while the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATFE) regulates commercial fireworks. In order to be considered consumer fireworks, the items must be tested for various attributes. For example, the items may not be made with compounds containing chlorates, the total amount of composition cannot exceed 500 grams, and there are limits on the amount of flash powder that is used to make something explode (50 mg for firecrackers, 130mg for aerials). Anything that falls outside of the CPSC guidelines is automatically classified as commercial fireworks.
Q	:	Why do you only ship to destinations inside India?
A	:	Indian Customs rules and import/export regulations are too complicated for us to deal with economically. It is easier for us to simply restrict sales to India only.
Q	:	How long do I have to wait for my order to be shipped?
A	:	We try to process orders as quickly as possible. However, there are a number of steps required to get your order ready for shipment and placed on a truck. In most cases, your order is on a truck within 12 hours of your order depending on the ordered quantity. We recommend 2 days within Mumbai between the time an order is placed and the time it actually arrives at your destination.
Q	:	Do you have a busy season?
A	:	Yes. The Ganpati and Diwali season and a few weeks before New Years Eve is exceptionally busy. The closer to these dates orders come, the greater the likelihood of a delay in our ability to process orders. For orders for the day of Ganpati, Diwali and New Year, we recommend receiving the order no later than 1 week to ensure on time delivery. However, we cannot guarantee delivery times. We encourage you to order your fireworks as early as possible. Another side effect of busy season is that people purchase large quantities of our inventory. We can run out of something at any time. To keep up with out of stock items, we update the products on our regularly. The earlier you order, the better your chances of getting everything you want in your order. FIREWORKS BY ULTRA ENTERPRISES does reserve the right to limit the number of cases of any item sold to allow all of our customers to have the chance at new merchandise. We also reserve the right to substitute for any items not in stock. Such substitutions will be of similar items and of equal or great value.
Q	:	I usually purchase fireworks at roadside stands. I noticed that you sell many of the items I like to purchase for less than half of what I would pay at a fireworks stand. How are you able to do this?
A	:	We rely heavily on automation and distributed shipping. We also do not have to pay for stores, insurance on stores, and excess inventory that sits on store shelves for eleven months out of the year. Our online business model saves us money, which we pass on to our customers in the form of savings.If you have a specific question that you think should be included in our list of frequently asked questions, please send an email to us at enquiry@fireworksmagic.com. If we find your question is generally useful, we will add it to our FAQ page. Thanks!

Design & maintained by EnvisionSoftech

Cookies and JavaScript must be enabled on your web browser in order to view this site properly,Best viewed at 1024*768.

Ultra Enterprises knows that you care how information about you is used and shared , and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting Ultra Enterprises, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does Ultra Enterprises Gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at Ultra Enterprises. Here are the types of information we gather.

Information You Give Us:We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.
Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your Web browser accesses our website.
E-mail Communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account.

What About Cookies?

Cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

Does Ultra Enterprises Share the Information It Receives?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

Which Information Can I Access?

Ultra Enterprises gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases , updating that information.

Conditions of Use, Notices, and Revisions

If you choose to visit Ultra Enterprises, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "Contact Us" link on the side menu, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions , unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us

You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to Ultra Enterprises. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information.

X Close